10bet Privacy Policy — How We Handle Your Data

1Who We Are

10bet is an online sports betting and gaming platform available at 10bet.bz. The platform is operated for Pakistan players and offers sports betting — including cricket, PSL, T20 internationals and football — alongside casino games, slots, live casino and related services. All accounts operate in Pakistani Rupees (PKR).

When this policy refers to "10bet", "we", "us" or "our", it refers to the operator of the 10bet.bz platform. When it refers to "you" or "your", it refers to the individual who has registered or is using a 10bet account.

This policy governs the collection and processing of personal data in connection with your use of 10bet — whether through the website, the mobile app on Android or iOS, or any other channel through which 10bet services are accessed.

2What Data We Collect

10bet collects different categories of personal data depending on how you interact with the platform. The main categories are:

We only collect data that is necessary for the purposes described in this policy. We do not collect sensitive categories of personal data such as health information, biometric data beyond what is required for identity verification, or political opinions.

3How We Collect Data

Your personal data is collected through several channels when you interact with 10bet:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, or update your profile settings
• Automatically — when you visit 10bet.bz or use the mobile app, technical data including your IP address, device information and browsing behaviour on the platform is collected automatically through cookies and similar tracking technologies
• From payment processors — when you deposit or withdraw funds through JazzCash, Easypaisa, Raast or a bank transfer, relevant transaction reference data is passed to 10bet by the payment provider to confirm the transaction
• From identity verification services — if 10bet uses a third-party service to assist with document verification, that service may share the outcome of the verification check with us
• From other players or sources — in rare cases, such as when investigating a report of fraud or account misuse, we may receive information from other players or third parties relevant to that investigation

4How We Use Your Data

The personal data 10bet collects is used for the following purposes:

• Account management — creating and maintaining your 10bet account, verifying your identity, processing login requests and managing your account settings
• Transaction processing — handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods
• Customer support — responding to queries, resolving disputes, investigating complaints and providing assistance through the support channels
• Fraud prevention and security — monitoring account activity for suspicious behaviour, detecting duplicate accounts, investigating potential bonus abuse and protecting the integrity of the platform
• Responsible gaming — identifying patterns that may indicate problem gambling behaviour and, where relevant, applying limits or restrictions in line with our Responsible Gaming commitments
• Platform improvement — using aggregated and anonymised data to understand how players use 10bet and to improve the sports betting, casino, slots and live casino experience
• Marketing communications — sending promotional offers, bonus updates and platform news to players who have opted in to receive them. You can withdraw this consent at any time through your account settings
• Legal and compliance obligations — retaining transaction and account records as required and cooperating with legitimate requests from authorities where required by applicable law

5Payment Data & PKR Transactions

Because all 10bet accounts operate in Pakistani Rupees, financial data is a core part of the information we process. When you make a deposit or request a withdrawal, the following data is handled:

• The payment method used — JazzCash, Easypaisa, Raast, bank transfer or other supported method
• The account reference or identifier associated with your payment method (for example, your JazzCash mobile number or bank account number)
• The amount deposited or withdrawn in PKR
• The date, time and transaction reference number

Full card or wallet credentials are not stored on 10bet servers. Where card payments are processed, they are handled by PCI-DSS compliant payment processors and only a masked reference is retained on the 10bet side. The same principle applies to mobile wallet transactions — 10bet retains the transaction reference but not your full wallet credentials.

Transaction history is retained for record-keeping purposes and is accessible to you through the transaction history section of your account. This data is also used to fulfill any withdrawal requests back to the same payment source, which is standard practice to prevent financial fraud.

6Sharing Your Data

10bet does not sell, rent or trade your personal data to third parties for their own commercial purposes. Your data may be shared in the following limited and controlled circumstances:

• Payment processors — JazzCash, Easypaisa, Raast and banking partners receive the transaction data necessary to process your deposit or withdrawal. Their handling of your data is governed by their own privacy policies
• Identity verification providers — if a third-party service is used to assist with KYC document verification, they receive the documents you submit for that purpose only and are contractually bound to handle them securely
• Technology service providers — companies that provide hosting, customer support software, fraud detection tools or analytics services may process data on our behalf. These providers are bound by data processing agreements that restrict them to using data only for the services they provide to 10bet
• Game providers — for casino and slots games provided by third-party game studios, your username and relevant game session data is shared with the provider to run the game. Personal identification data is not shared with game providers
• Legal and regulatory requirements — where required by applicable law or in response to a legitimate legal request, 10bet may be required to disclose personal data to relevant authorities. In such cases, disclosure is limited to what is legally required

In all cases where data is shared with third parties, 10bet ensures that appropriate safeguards are in place and that the data is used only for the stated purpose.

7Cookies & Tracking Technologies

10bet uses cookies and similar technologies on 10bet.bz and in the mobile app to make the platform function correctly and to understand how players use it. The main types of cookies used are:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in, remember your language preference and maintain your account state during a betting or gaming session. These cannot be disabled without affecting platform functionality
• Analytics cookies — used to understand which pages are most visited, how long sessions last and where players navigate within the platform. This data is aggregated and anonymised and is used to improve the platform experience
• Preference cookies — store your settings such as preferred sport, favourite markets or display preferences so they are remembered on your next visit
• Security cookies — help detect and prevent fraudulent activity, bot traffic and unauthorised access attempts

You can manage cookie preferences through your browser settings. Blocking essential cookies will affect your ability to use the platform normally. Blocking analytics or preference cookies will not prevent you from using 10bet but may mean your settings are not remembered between sessions.

8Data Retention

10bet retains your personal data for as long as it is needed for the purposes described in this policy, or as required by applicable record-keeping obligations. The general retention approach is:

• Active account data — personal and account data is retained for the full duration your account is active on the platform
• Transaction records — PKR deposit and withdrawal records are retained for a minimum of five years from the date of the transaction to meet financial record-keeping requirements
• Identity verification documents — CNIC copies and other verification documents are retained for the period required to satisfy account verification obligations and are deleted or anonymised thereafter
• Support communications — customer support chat logs and email records are retained for up to two years from the date of the interaction
• Closed accounts — when an account is closed, personal data is retained for the minimum period required for legal and compliance purposes and is then securely deleted or anonymised

When data is no longer required and retention obligations have been met, it is either permanently deleted from 10bet systems or anonymised so that it can no longer be linked to an individual.

9Your Rights Over Your Data

As a 10bet account holder, you have the following rights regarding the personal data we hold about you:

To exercise any of these rights, contact the 10bet customer support team through the Help section of your account. We will respond to valid requests within a reasonable timeframe. In some cases — particularly deletion requests — we may need to retain certain data to meet legal obligations even after a closure request is made.

If you have opted in to marketing communications and wish to stop receiving them, the quickest way is to adjust your notification preferences in your account settings. You can also contact support to request removal from all marketing lists.

10Data Security

10bet takes the security of your personal data seriously. The following measures are in place to protect the information we hold:

• Encryption in transit — all data exchanged between your browser or app and 10bet servers is encrypted using TLS (Transport Layer Security), the same standard used by banks and financial institutions
• Encrypted storage — sensitive data including identity documents and financial records is stored in encrypted form on secured servers with restricted access
• Access controls — access to personal data within 10bet systems is restricted on a need-to-know basis. Only staff with a legitimate reason to access your data can do so
• Fraud monitoring — automated systems monitor for suspicious login attempts, unusual transaction patterns and other indicators of account compromise or fraud
• Regular security reviews — 10bet systems and security practices are reviewed regularly to identify and address potential vulnerabilities

While these measures significantly reduce the risk of a data breach, no system is completely immune to all threats. In the unlikely event of a data breach that affects your personal information, you will be notified in accordance with applicable obligations.

11Children's Privacy

10bet is strictly an adults-only platform. Accounts may only be registered by individuals who are 18 years of age or older. We do not knowingly collect personal data from anyone under the age of 18.

If you are a parent or guardian and believe that a minor has registered an account on 10bet, please contact customer support immediately with the relevant account details. Upon confirmation, the account will be closed and any data associated with it deleted in accordance with this policy.

Age verification is part of the standard account registration and KYC process. Accounts where the age of the holder cannot be confirmed as 18 or above will be suspended pending verification. We take under-age access to gambling platforms seriously and act promptly on any reported case.

12Updates to This Policy

10bet may update this Privacy Policy from time to time. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date at the top. Where changes are significant, registered account holders may also be notified by email to their registered address.

Continuing to use 10bet after an updated Privacy Policy is published means you accept the revised terms. It is your responsibility to check this page periodically to stay up to date with how your data is handled. The most current version of this policy is always the one published at 10bet.bz/privacy-policy.

If you disagree with any changes made to this policy, you should stop using the platform and contact customer support to arrange closure of your account and withdrawal of any remaining PKR balance.

13Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch through the following channel:

For matters related to your account data, you can also navigate to your profile settings where account data download and marketing preference options are available directly.